In addition to responsibilities for all Information Technology (systems, personnel, processes, and strategy), was a key member of the corporate strategy team.
Software Development
Managed the ALM/SDLC for the flagship SaaS application built with agile methodologies. Utilizing industry best practices, we were able to react quickly to the needs of the market and deliver value at every increment of our Scrum iterations. Managed outside vendors to assist in major rebranding and UX enhancement of the platform, which resulted in on-time, on-budget project success.
Software Implementation & Support
Managed the teams responsible for the seamless onboarding and technical support of new clients onto the e-procurement platform. By meeting with customers and diving into their needs and struggles, we successfully onboarded each client with high customer satisfaction.
Technical Services
Managed all aspects including data center operations, helpdesk, software licensing, reporting, monitoring.