This role has been a mix of leader of leaders and front-line contributor management. In this role I have overseen engineering and app support, and collaborated with other departments and stakeholders to prioritize, and deliver business value to boost revenue, meet contract obligations, and increase customer satisfaction.
Contingency Collections (Gila Municipal Services Bureau & Pioneer Credit Recovery)
Spearheaded the agile transformation for two ETL teams, enhancing efficiency and collaboration.
Implemented and optimized build and deployment pipelines, streamlining development processes.
Consolidated multiple lines of business and teams, driving unified strategy and improved performance.
Gila Tolling (Ohio River Bridge)
Led the strategic shutdown of a contract and associated team, ensuring seamless transition and minimal disruption.
Professional Account Management (Puerto Rico Toll Roads)
Managed front-line contributors, overseeing build and deployment pipelines, release management, and compliance, delivering robust and compliant solutions.
Provided technical oversight and coaching for less experienced team members.